Google play not connecting/play store says no internet connection

This article shows how to fix the “Google Play not connecting” error using six methods. You will get the message “Google play not connecting” when the Play Store app fails to connect to the internet. Sometimes, the play store says no internet connection while other applications on your phone can access the internet. So, how can we fix the “Google play not connecting” message? Here, we are going to provide a comprehensive solution to this issue. Let’s get started.

Do problems experience when getting the “Google play not connecting”?

When the play Store says no internet connection, you will run into some difficulties. For example, you cannot download and install apps or games from Google Play Store. Also, downloading files such as music, movies, TV shows from Google Play will be interrupted. Some of the most common challenges include Google Play crashing after being launched and having incomplete opening/loading on Google Play Store.   

What to do when the play store says no internet connection?

In practice, there are several methods to fix the “Google play not connecting” message, as we are going to discuss here one by one.

Checking the internet connection 

Perhaps, you are getting the “Google play not connecting” message because your Wi-Fi or mobile data connection is not strong enough. So, before thinking about the worst-case scenario, check your phone’s connectivity. If everything looks fine, try the following methods.  

Restarting your phone

Restarting sometimes works when it comes to electrical gadgets. You can try it here as well. Just follow these three simple steps:

  • Hold the Power button for one or two seconds until the menu appears.
  • Press Power off or Restart depending on the type of your phone.
  • Turn your phone on again by holding the Power button for one or two seconds.

Clearing Play Sore Cache

Simple solutions such as clearing cache are often the most practical ones. Here is how to clear the Play Store Cache on your Android phone:

  • Go to Settings
  • Manage Application
  • All
  • Google Play store
  • Tap the Force stop button
  • In the end, press both the clear cache and clear data buttons separately.

After going through the steps mentioned above, the problem should be resolved. If this is not the case, try the second method, as we will explain in the next section.

Updating the correct Gmail/Google password

Sometimes, the internet connection is lost due to the mismatch between your Gmail password and the one entered in your Google play store. This is pretty common when you have changed your password but failed to update it on your android device. Therefore, enter the correct password and update your phone to solve the problem.

Checking the time and data

You might get the “Google play not connecting” message simply because of using an inaccurate date and time on your device. It sounds irrelevant, but you have to correct and see whether the problem is gone.

Resetting to factory settings

This solution is not recommended as you have to back up all the data on your phone before doing the factory reset. However, when other methods aren’t responsive, you might want to give this method a try as well.


Since Google Play is the main application store for Android devices, you’d better solve the connection issue to access authenticated applications and automatically update your apps to the latest version. You can try working out one of the first solutions mentioned above; however, you can reset your phone or tablet to factory settings and start over as a last resort solution.