YouTube App not working properly?

YouTube is the biggest video streaming platform, people watch billions of hours of content every single day around the world. On occasion, YouTube goes down despite the fact Google generally does an excellent job of keeping the platform running smoothly. With so many people using one site, it is surprising that it doesn’t face more issues but I guess it helps to have the resources of Google.

Despite the good things about YouTube like I said, sometimes it doesn’t work properly; this could be a video not loading, the app not loading or some other technical issue. This article will look at how to fix some of the most common problems you can encounter when using the YouTube app on your device or smartphone.

YouTube App won’t open properly

Is it YouTube or is it me? It is uncommon for YouTube to experience a complete outage, but it isn’t something that has never happened so it is always a good idea to check if the problem is specific to your device or it is YouTube itself that is the issue. Usually, a quick check of news sites will let you know if YouTube is experiencing some major issue, if you don’t come across anything you can assume that it is something on your end rather than a problem with YouTube.

How do I use aeroplane mode to fix the issue?

When turning aeroplane mode on your phone, any network connections will immediately be killed. If YouTube isn’t working this is a very quick way to reset your network connections. On Android to turn your Airplane mode on following the process below:

  1. Scroll down from the top of your screen to get to your quick settings.
  2. Find Airplane or ‘Flight mode’ from the icons provided.
  3. Tap the icon to put Airplane mode On.
  4. Wait for about a minute and then turn it back off.
  5. Open your YouTube app once your connections are back on to see if the problem is now fixed.

On iOS:

  1. From the Home screen of your device or phone open the Control Centre.
  2. Find the Icon of the Airplane.
  3. Tap it on to engage this mode.
  4. Wait for a minute and then turn it back off.
  5. Open your YouTube app once your connections are back on to see if the problem is now fixed.

How do I clear my cache?

When your YouTube app isn’t working it may be due to a corrupt cache file, so I recommend you clear your cache to see if this is the issue and it is a very simple fix.

  1. Go to ‘Settings.’
  2. Go to ‘Storage’
  3. Find ‘Clear Cache.’
  4. Select this option to clear your cache files.
  5. Restart your YouTube app to see if the issue is now resolved.

Can other apps be blocking YouTube?

Sometimes we have so much stuff on our devices they interrupt other apps so this may stop YouTube from working correctly. It could be a third-party app you have installed that blocks YouTube or malware that is the issue, it could be something as simple as a parental setting causing the problem.

Go through and uninstall any blocking apps you may have downloaded intentionally or otherwise. You can also try using a VPN to see if YouTube works when it is on, this way you know if something on your device is blocking the site or it is another issue.

How do I reset my app preferences?

When your YouTube app isn’t working one way to fix it is to reset your app preferences. It should be noted, if you want to save your settings before trying this you should back up your phone so you have the option to return to how it was previous to the reset.

Resetting an app’s preferences will not delete any data or files from your phones or device, instead, it resets your settings like restrictions and app permissions to their default settings. To reset your preferences:

  1. Go to ‘Settings on your phone or device.
  2. Go to ‘System.’
  3. Select the ‘Reset’ option.
  4. Go to ‘Reset App Preferences.’
  5. This will reset your preferences, try loading your YouTube app now to see if this fixes the problem you were having.

For iOS resetting preferences is slightly different:

  1. Go to ‘Settings’ on your phone or device.
  2. Go to ‘General.’
  3. Select ‘Transfer or Reset iPhone.’
  4. Choose ‘Reset’
  5. This will reset your preferences without erasing your data.
  6. Restart the YouTube app to see if this has fixed your issue.


Although YouTube is great, there are many things that can interfere with the running of the app, just like with any technology. Sometimes pathways are interrupted by something and this will create an issue. Hopefully, now you have some ideas on how to fix your app when it is not working for some reason and you can get back down the rabbit hole without any need to miss out on your favourite content.